Returns & Exchanges
At RATIONALE, we are committed to ensuring your skin receives the perfect formulations; if you are not entirely satisfied with your purchase, we offer a 30-day return window for a seamless exchange or refund.
Initiate Your Request
Visit our online Returns Portal or contact our Skin Consultant team with your order number and details regarding the products you wish to return.
Prepare Your Package
Securely pack the items in their original RATIONALE packaging, ensuring that products are at least 75% full to qualify for a skin-suitability return.
Affix Shipping Label
Download and print the prepaid shipping label provided via email and attach it clearly to the exterior of your return parcel.
Receive Your Refund
Once our laboratory receives and inspects your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing